Lone Peak ER

What to Expect at Our Emergency Department

Whenever a medical emergency arises, we will take good care of you and/or your loved ones. When you arrive at Lone Peak Emergency Center in Draper, one of our experienced triage specialists will quickly assess your medical needs. If you have a seriously urgent issue or rapidly changing condition, one of our physicians will see you immediately.

If the severity of your condition is less urgent, we will treat you as quickly as possible. Although we must triage, or sort, patients according to the seriousness of their illness or injury, you and your wellbeing remain a high priority for our caregivers.

Frequently Asked ER Questions 

You might wonder what else you can expect during a visit to our emergency department. Here are some answers to commonly asked questions:

How Long Will I Have to Wait? - Average ER Wait Times

• We have streamlined and fine-tuned our patient care processes to reduce wait times.
• We understand; it can be frustrating to wait to see a physician. That is why we make every effort to provide prompt care.  An estimated emergency department visit can take between 1-2 hours; however, this time will increase if laboratory tests or X-rays are required.
• Typically, we are busiest times during evenings, weekends and holidays. If we’re working hard to treat many patients when you arrive, be assured that your medical needs are important to us too.
• Sometimes we will call in a specialist to further evaluate your condition. While this step is necessary to deliver appropriate, high-quality care, it can increase the time you spend with us.
• Diagnostic tests can also lead to longer wait times. Our onsite laboratory and imaging services enable fast delivery of test results, but some tests simply take longer to complete than others.  

Who Will Evaluate my Condition?

• An experienced ED physician will evaluate you. If the doctor believes that your condition requires an on-call specialist, we will contact one for you.
• Once your evaluation is complete, the ED physician may contact your primary care physician regarding treatment and follow-up care, as necessary.

Why are Other Patients Seen Ahead of Me?

When it comes to emergency care, “first come, first served” just doesn’t make sense. Did you know that every ED across the country prioritizes patients according to the seriousness of their illness or injury? So, if we see another patient ahead of you, that means the person has a more serious or rapidly deteriorating condition. 

What Can I do to Shorten my Stay?

• Check with your caregivers before eating or drinking anything while you are in the ED waiting area or a treatment room. This will prevent delays if you need a medical test and procedure.
• Notify the ED staff if you leave the waiting area to use the restroom.

Can I Have Visitors While Being Treated in the ED?

• Visitors are welcome during your ED visit.
• However, only two visitors are allowed in patient treatment rooms at one time. This helps our caregivers to quickly and efficiently deliver the care you need and ensures your privacy.
• Your primary nurse can make exceptions depending on the situation.

Can I Take Pictures During my ED Visit?

• Please do not take photographs in our emergency department–either with a camera or a cell phone
• We established this policy to protect patient privacy, for you and other patients.

I Came to Get Treatment, Why Didn’t I Get a Prescription?

• Not every emergency illness or injury requires medication as part of the treatment.
• If you are given a prescription, take it to a pharmacy to be filled. Remember; it is important to take each medication as directed and until it is gone.
• If you have questions about prescribed medications, ask your caregivers before you leave or your pharmacist.

What Happens After my ED Visit?

• Our caregivers will help you to get started on the road to recovery. Before you are discharged, they will give provide information about your diagnosis, treatment plan, and follow-up care, if that is necessary.
• They will also give you written instructions about prescribed medications, when you can return to normal activities, and additional symptoms that would require a return visit to the ED.
• For a full recovery, it is important that you fully comply with discharge and follow-up care instructions.
• If you do not understand any of the information provided by your caregivers, please let them know before you leave the ED.

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